Support
How can we help?
Find a quick answer below, or contact us and a real person will get back to you, usually within one working day.
Frequently asked questions
I did not get my sign-in code
Codes are sent on WhatsApp, not by SMS, so make sure you entered the number that has WhatsApp and check your WhatsApp chats. You can ask for a new code after a minute. Only the newest code works, and each code expires after 5 minutes.
How do I paste the code?
In the WhatsApp message, tap Copy code, go back to Discoverly and tap Paste code.
I signed in on a new phone. What happens to the old one?
When you sign in, Discoverly shows the other phones signed in to your account and lets you sign them out. You can also do this later under Profile → Privacy & visibility → Sign out other phones.
Who can see me when I check in?
You choose: everyone at the venue, only your connections, or nobody. You can also browse anonymously or turn on ghost mode. Nobody ever sees your phone number or exact location.
Someone is bothering me
Disconnect from them in the app, and write to us at discoverly.connect@gmail.com with their name, the venue and what happened. We take every report seriously.
How do I delete my account?
In the app, open Profile → Privacy & visibility → Delete account. See account deletion for details or if you no longer have the app.
I run a café, hub or coworking space
Create a partner account to add your venue, or sign in to the partner console. Partners can also contact us from the support section of the console.